Ewineshop is an online wine shop where you can buy wine. On Ewineshop you can find a very large catalog and many special promotions, you can choose from thousands of labels and receive the products comfortably at home. Ewineshop your personal Sommelier, available 24h on 24h: the powerful search engine allows you to select products through the culinary combinations, the awards received and many other features that simplify and help in choosing even the less experienced
Because with Ewineshop you will be able to choose wines, like a real expert and at the same time you will be able to discover new products. Because Ewineshop is very attentive to the satisfaction of its customers: the products are carefully stored in our warehouses at controlled temperatures, shipments are made in boxes developed specifically to avoid physical shocks and temperature changes and the transit times of the goods are reduced to a few hours, for preserve the organoleptic characteristics. Our Sommeliers are at your disposal for suggestions and assistance, you can contact them from the contact page. Buy convenient, fast, simple and safe!
To browse the catalog it is not necessary to register. Registration on the site is free and simple, however, and allows you to make purchases whenever you want. To register, simply click on the "REGISTER" button at the top of the page or and follow the guided procedure: you will receive an email at the chosen address, containing a link on which you must click to complete and confirm ownership of the e-mail address. it is advisable but not mandatory to subscribe to the newsletter to always be informed about the latest news and special promotions that our Sommeliers select for you daily. and try our service with a welcome discount voucher!
All the products offered on Ewineshop can be purchased directly online. Once you have registered on the site (click here to register), simply select the desired product (s) and follow the purchase procedure, which will accompany you until the completion of your order, in a few clicks and comfortably from your desktop or mobile device
Certainly yes, in Ewineshop we are very careful so that the product arrives at its destination in perfect condition: shipments are made by express courier (UPS, DHL, FEDEX,BRT or SDA) and our packaging consists of a double cardboard box developed to preserve the products from physical shocks and jolts thermal. The transit times of the goods are reduced to a minimum. All the products, of which we guarantee originality, come directly from the producers and are stored in the Ewineshop warehouses at controlled temperatures. For more information on our packaging click here.
Yes, you can contact one of our Ewineshop operators who are available to help you at all stages of the purchase or directly place an order on your behalf. To contact us click here.
It is possible to pay with credit cards and prepaid cards of the Visa, Mastercard, Maestro, Postepay, American Express, Discover (Diners Club International and Pulse) circuits, with PayPal accounts, with Apple Pay and bank transfer. Ewineshop may, in some or all cases and at its total discretion, offer the alternative payment method by cash on delivery (in cash on delivery of the goods). In the case of bank transfer, the bank details (IBAN), the amount of the transfer and the order number will be indicated at the time of order confirmation. Payment by bank transfer must be made within the terms indicated, if any, and in any case no later than 2 days from the order confirmation.
Pay by credit card on Ewineshop safe and certified, because confidential data are not processed by our servers or by our staff but only by the banking circuit and are not stored in any database, neither ours nor the bank. The transaction takes place via a secure and encrypted connection
Yes, all prices are indicated with VAT included.
Generally, shipping costs amount to 6.90 for shipments throughout Italy including islands and are free for orders of an amount equal to or greater than 99. However, shipping costs can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address or be free of charge in cases of specific promotions. However, you will always be informed of the amount of shipping costs before completing the purchase procedure and making the payment.
Ewineshop is attentive to privacy and data security and adopts an SSL certificate with the highest degree of protection available today for web browsing and extended to all pages of the site (128/256-bit Extended Validation SSL Certificate issued by Symantec / DigiCert): in this way your personal data is always encrypted. it is possible to check the authenticity of the Ewineshop protection certificate and its ownership by clicking in the specific protection section of the browser in use, generally alongside the address bar, on the page title or on the status bar. Furthermore, payment information such as credit card data do not pass through and are not processed / stored by Ewineshop because they are processed directly by the payment circuit. Ewineshop uses the professional payment services of Braintree, a company of the PayPal, Inc. group, which ensure maximum confidentiality and protection for the consumer.
You can set a new password from the e-mail address used during registration: just click on "LOGIN" and select the link "Forgot Password?" below the Password field or click directly here. Once you have entered your email and clicked Reset Password, you will receive an email containing a special link to set a new password.
If the order has not yet been sent, you can request the correction or cancellation by sending an email or by contacting us via chat or by telephone to the contacts indicated here.
You can request the cancellation of the order if this has not yet been processed: contact us. In case of cancellation, the full amount of the order will be refunded.
you can take advantage of the right of withdrawal and be reimbursed according to the law: click here for details
We are happy to announce that Ewineshop ships overseas only in the countries listed.
Yes, it is possible to indicate a shipping address different from the payment / billing address during the purchase.
Of course, you can put as many products in the cart as you wish and purchase them in a single solution
The CVV code is a 3-digit number printed on the back of your credit card and is necessary to confirm card ownership.
You will receive a confirmation email stating that your order has been successfully registered. You can also access your account by clicking on "LOGIN" and then on "ACCOUNT" and check all your orders.
Ewineshop, on average, manages to deliver the purchased products in Italy within 48-72 working hours from receipt of the order. The indicative times for the delivery of each product, as well as those of an entire order, are indicated on the product sheet and in the shopping cart summary. Orders are shipped by express courier, UPS, BRT, DHL In some exceptional cases, when for example a product is out of stock, the times of re-supply can have a slight impact on the delivery, in any case our Customer Service available and informs the Customer in time.
Yes, you can track the shipment by logging into your Ewineshop account, clicking "ORDERS" and then on the order you want to track. In addition, when the courier takes charge of the shipment, you will receive an email with the tracking information.
You can check the status of the shipment in the order detail by logging into your Ewineshop account. In case you need assistance, you can contact us directly via email or chat or by telephone to the contacts listed here.
In the remote event that an ordered product is no longer available, we will refund your order as soon as possible
If you receive one or more damaged bottles at your address, contact Customer Service immediately via email or chat or by telephone to the contacts indicated here. You may be asked to send us the bottle to be returned and to email us some photos with the description of the damage (photo of the damaged product, complete photo of the Ewineshop shipping box, legible photo of the shipping label shown on the damaged box, photo of the receipt courier delivery) to allow us to verify the problem and take action accordingly. During the delivery, if there are evident damages to the packaging and to the content, it is necessary to sign the copy of the delivery receipt that the courier retains indicating AGREE WITH RESERVE and specifying the problem found e.g. wet parcel, broken parcel, reconditioned parcel etc.)
The hint of cork is transmitted to the wine by the cork, when the cork is attacked by a harmless cork oak mold. It can sometimes dominate the organoleptic properties of wine; not infrequently, it can be confused with the characteristics of some wines, such as accentuated woody or toasted hints. If you have a hint of cork in one or more wines, you can contact us. Subsequently, it will be necessary to send the bottles deemed non-compliant to the Ewineshop headquarters through the return procedure; the product or products must be returned with at least 2/3 of the content and with the original cork; the bottle or bottles must be sent in Ewineshop packaging to preserve its integrity. Upon receipt of the bottles, the sommelier of Ewineshop will proceed to verify the reported defect and, if it is confirmed, Ewineshop will refund the relative bottles
Yes, at the time of purchase you can select whether to receive a receipt or an invoice. In any case, you will receive the document chosen by email after payment together with the order confirmation. In case of non-receipt you can request it by contacting Customer Service. For orders with a total amount greater than € 3,599.99, an invoice will be mandatory. For this reason, you will be asked to enter the Tax Code or VAT number.
Some products may be offered with a promotional price for a limited period of time or quantities. At the end of the promotion, the product will be available at the displayed price. Some promotions can also be proposed later, we recommend subscribing to our newsletter to not miss any discounts: click here to sign up.
You can write an email to the address dedicated to the Partners and indicated here by leaving us your contact details. We will contact you as soon as possible.
Just click on the unsubscribe link contained in each newsletter. Once canceled from our newsletter, your account is still active and the credentials already in your possession will allow you to access Ewineshop to make purchases or consult the catalog.
The support service is provided free of charge via email or by phone (please check your phoneline provider for costs)to the contacts listed here. On the site there is also a real-time assistance chat that can have a variable monitoring based on the availability of the assistance staff.
Address: Via Pietro Lingeri, 16 (Ex via Volta)
Tremezzina 22016 (CO) Italia
Phone: +39 0344 42311 - +39 347 0923954